FREQUENTLY ASKED QUESTIONS
Frequently asked questions
Are all water filters the same?
Find the Perfect Fit with Custom Whole House Water Systems. At H2O Health, we understand that every home has unique water purification needs. Discover why a one-size-fits-all approach doesn’t work for whole house water systems. It’s the technology and components inside the system that truly make the difference. Contact us today to explore tailored solutions that match your specific requirements and ensure optimal water quality for your home. Let us help you find the perfect system for your needs.
Can you treat arsenic without a water test?
Essential Arsenic Testing for Effective Water Treatment.To effectively address arsenic contamination in your water, a comprehensive water test is absolutely essential. You cannot treat what you haven’t accurately identified. For trusted whole house water treatment services rely on our expert team. Don’t guess about your water quality—ensure your home’s water is safe and clean. Call us today for a detailed water assessment and the best solutions tailored to your needs.
What’s the difference between city and well water?
Tailored Whole House Water Systems for Every Source. Every water source is unique, and understanding its specific composition is crucial for effective treatment. While city water systems across America are regulated and their contents well-documented, well water varies significantly and requires individual testing due to its unregulated nature. If you’re looking for a whole house water system tailored to the specific needs of your residence, contact us. We specialize in providing customized solutions that ensure safe and clean water for your home.
Is having whole house water filtration or just drinking water more important for your health?
Enhance Your Health with a Whole House Water System. Your health status plays a crucial role in determining your hydration needs. If your health is compromised, prioritizing adequate water intake is essential and an excellent initial step toward improvement. For those who already meet their daily recommended water intake, upgrading to a whole house water system represents a smart advancement. Such systems ensure every drop of water in your home is clean and beneficial, supporting your overall health and wellness. Contact us today to explore how a whole house water system can be the next step in your health journey.
What should I expect to experience from my new water system or filtered water unit:
- Your water should have no taste, no smell, and no chlorine.
- You will use less laundry soap,
- Your water will feel different; you’ll usually notice the difference in your skin first.
- Your water will freeze faster.
- Your water may have a few white or black floaties in it at times. This is either calcium or carbon fines from the filter. These floaties WILL NOT harm you.
Will there be a drop in my water pressure?
There should not be any change in your water pressure, however your aerators may have some buildup from the water cleaning the debris in the pipes - especially in the first 48 hours.
Solution: Screw off the aerators on each faucet, rinse off, then replace the aerator.
I have floaties in my water.
This is normal. Your water may have a few white or black floaties in it at times. This is either calcium or carbon fines from the filter media; sometimes there is some settling in the shipping/transport process. While these floaties will not harm you, this should stop within a couple of weeks. Another factor is the debris buildup in your pipes. This can also take a couple of weeks to clear, depending on water usage and the age of debris buildup in your pipes.
My whites aren’t as white as they used to be after washing my clothes.
If you notice your white clothes aren’t as white, you may have soap scum buildup in the washing machine and fibers of the material. The buildup in your washing machine is from using toxic, chemically-laden laundry soaps. You may need to purchase a product for washing machines that is an enzyme that will break down that buildup and eliminate this problem. This buildup is on the outside of the drum; you can’t see it when looking in the washer. You can’t get whites fully clean when this problem exists.
What’s the difference between a water softener and a descaling unit?
A water softener requires salt or potassium chloride to be added to a brine tank connected to your hot water to dissolve these salts. These salts will soften the water. A water conditioning unit/descaling unit is not a softener, but is an agent that pushes the ions away from each other to keep them from sticking together, which is what creates buildup. You may still see white buildup, but it will not stick to surfaces as it normally would. If it is sticking it may be silica buildup, not calcium. In such a case, you may need a silica filter.
I still see scale buildup!
This is normal. You may see a white film, but it should wipe off easily. It should not stick or build up depending on the hardness of, and other minerals in, the water. All water is different, hence results may vary.
I need to remove the scale buildup on my faucets!
You can make a solution that will remove the scale buildup very easily. You will need 2 equal parts of white vinegar and Dawn Dishwashing Liquid. Heat up the vinegar just to its boiling point, mix in Dawn, and stir together. Let the mixture sit until it is cooled down. Once it is cool, put it in a spray bottle to use for any scale buildup in your home; it also works well on tile! If you have faucets or showerheads, you can place them in a Ziploc bag with the mixture also (make sure it’s cool - DO NOT use hot mixture).
What if my unit has a timer that needs to be reset?
Go to your Legacy View app dashboard (on your smartphone) and follow the instructions.
What if I need to reset my timer and I don’t have the app?
You can download the app in your app store, it's called Legacy View.
What If I have a brownish ring in my Toilet(s)?
It may be time to change your sediment filter.
What if I have pink water and/or pink buildup in my shower and toilet(s)?
This is an airborne bacteria.
What do I do if I have a leak?
First things first - STOP/CONTROL the leak!
If it’s a small leak, wrap a rag around the pipe, then place a waterproof or plastic bucket under it to prevent damage to floor or surrounding items.
If it is a larger leak, SHUT OFF WATER, then place a plastic bucket or tub underneath the leak or anything to prevent the water from running all over.
CALL A PLUMBER IMMEDIATELY.
How often should I change my undersink filters?
Every 6 to 12 months is recommended. Water quality and quantity always determine the lifespan of the filters, primarily the number of people using the water. We typically keep these filters in stock.
How often should I change my sediment filter?
As needed, this will always vary season-to-season. We use clear cartridge tanks with our sediment filters so you can see when they need to be changed out, when the filter is dirty. We typically keep these filters in stock, but feel free to order them early if need be.
How often should I change my ionizer filters?
Your machine will tell you when it’s time to change out these filters. We typically keep these filters in stock.